Transforming B2B products with research-driven innovation and establish a multifaceted UX design team.

As a Sr. Design Manager at Comcast Business, I led a multidisciplinary team of 16 designers through discovery, user research, workshops, and design to enhance a suite of B2B products. Our work resulted in a reimagined product experience for Comcast’s voice, networking, and security solutions.

Early in the process, we secured executive buy-in for the UX practice through strategic workshops and research-driven insights.

STAKEHOLDER BUY-IN

Introducing Ruby

A new desktop communication app, Ruby, was in need of budget & buy-in from senior leadership in order to be built. To drive excitement, I created a fully functional prototype and presented it as a marketing ad for Ruby.

We obtained the full budget and built the app in a few months.

Simplifying remote SD-WAN management.

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CHAMPION FOR UX

UX Workshop

With UX and product design in it’s infancy at Comcast Business, I lead a workshop with our talented team of multifaceted designers.

We took our deck on a roadshow around the business and garnered support to help change the way the product teams thought about building their product.

Within days following our presentation, teams reached out wanting to schedule interviews and research studies with their clients.